It is free to collect your goods from our warehouse in High Wycombe. Products sold by our partners are also free to collect and the colletion location will be specified before you complete your purchase.
Delivery costs are calculated based on the weight of the order, the volume of the goods and the distance that the team will have to travel to deliver the order. We use hand picked delivery and logistics partners to give you the best possible price and service.
Your delivery options will be shown to you in the checkout process and clearly priced before you place your order.
Once you have placed an order for delivery, it can take up to 5 working days for our logistics team to schedule your delivery. You will receive a notification by email and SMS of the proposed date of delivery. If the date is not suitable please reply to the email, or send an email to hello@reyooz.com, to let us know and we will re-schedule.
On your delivery day the courier will contact you at least one hour before their arrival to let you know they are on their way.
Our delivery teams are contrracted to deliver your goods to your front door providing there are no obstructions or steps on route to your front door.
Our teams are not unsured to carry goods into your premises. Should you ask them to do so you accept responsibility should there be any subsequent damage to the goods or the premises.
If you have any questions or issues with your delivery or collection, please contact our team at hello@reyooz.com and we’ll be happy to help.
